Refund policy

Here is the updated, highly protective Return & Refund Policy in English, with the return window adjusted to 30 days:

Return & Refund Policy

At Homestead Skin, we formulate our products to the highest standards of quality. Due to the personal care and skincare nature of our items, we maintain strict return conditions to protect product integrity and safety.

By placing an order on our website, you explicitly agree to the terms and conditions outlined in this policy.

1. Change of Mind Returns & Eligibility Criteria

We offer a 30-calendar-day return window starting from the date of delivery confirmed by the shipping carrier. Once 30 days have passed, no returns or refunds will be accepted under any circumstances.

To qualify for a change-of-mind return, your item must strictly meet ALL of the following requirements:

  • Unopened & Unused Condition: The product must be completely unopened, unused, unaltered, and in its exact original condition.

  • Intact Security Seal: The original factory security seal must be 100% intact and uncompromised. Any product with a broken, peeled, or tampered seal will be rejected immediately.

  • Original Packaging: The item must include its original box, packaging, inserts, samples, and all original components.

  • Proof of Purchase: You must provide the original receipt or order confirmation.

  • Photo Verification: You must submit clear, high-resolution photos showing the unopened product, all angles of the packaging, and the intact security seal prior to approval.

2. Final Sale & Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Sale or Discounted Items: Any items purchased during sales, promotional events, clearance, or from the sale section.

  • Orders Placed with Discount Codes: Any purchase made using a promo code, coupon, or welcome discount.

  • Bundles & Sets: Value sets, "Buy 2 Get 1 Free" (BOGO) offers, or routine kits.

  • Opened or Tested Products: For hygiene and public health safety reasons, we do not accept returns for opened, sampled, or used products.

3. Return Authorization (RMA) & Process

No returns will be accepted without a prior written Return Merchandise Authorization (RMA) issued by our support team.

  1. Requesting an RMA: Email us at infohomesteadskin@gmail.com within 30 days of delivery with your order number, reason for return, and the required photo proof of the unopened item.

  2. Approval: If approved, you will receive an RMA number and return instructions. Packages sent back without a visible RMA number on the outside of the box will be refused at our warehouse and returned to sender at the buyer's expense.

  3. Return Shipping Costs: The customer is 100% responsible for paying all return shipping costs. Original shipping fees are non-refundable. We strongly recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items and are not responsible for lost packages in transit.

  4. Restocking Fee: All approved change-of-mind returns are subject to a mandatory 25% restocking fee, which will be deducted from your final credit amount.

4. Refund Issued as Store Credit Only

Homestead Skin does not offer monetary refunds to original payment methods (credit cards, debit cards, or electronic payments) for change-of-mind returns.

  • Upon receiving, inspecting, and approving your return at our distribution center, your refund will be issued solely as Store Credit in the form of a digital gift card code.

  • Please allow 15 to 20 business days from the date your package arrives at our facility for inspection and processing of your Store Credit.

5. Disclaimer & Skin Sensitivity Policy

Individual skin types react differently to skincare formulations.

  • No Satisfaction Guarantees for Individual Results: We do not offer refunds or returns based on lack of perceived results, personal skin incompatibility, or dislike of texture, scent, or color.

  • Mandatory Patch Test Protocol: We strongly advise all customers to perform a small patch test (e.g., on the inner forearm or behind the ear) for 48 consecutive hours prior to full application to ensure personal compatibility. Purchasing from Homestead Skin indicates voluntary acceptance of the risks associated with individual skin reactions.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged in transit, defective, or incorrect:

  1. Notify our support team at infohomesteadskin@gmail.com within 48 hours of delivery.

  2. Include clear photos of the damaged product, the shipping box, the shipping label, and the packing slip.

  3. Upon verification, we will cover the return shipping costs (if applicable) and issue a free replacement. Verified damaged or defective items are exempt from the 25% restocking fee.

7. Order Cancellations

  • Orders may be canceled free of charge within 24 hours of purchase, provided the order has not yet shipped or entered processing at our warehouse.

  • If your order has already shipped within that 24-hour window, it cannot be canceled and must follow the formal return procedure outlined in Section 1 upon arrival.

8. Exchanges

We do not offer direct exchanges. If you prefer a different product and your item meets all strict eligibility criteria listed in Section 1, you must return the unopened item for Store Credit and place a new order online.

9. Lost Packages

If your tracking information shows no movement for more than 2 business days past the expected delivery date:

  1. Contact us at infohomesteadskin@gmail.com.

  2. We will initiate a formal trace investigation with the shipping carrier, which typically takes 5 to 10 business days.

  3. Once the carrier officially concludes the package as lost in writing, you may choose between a free replacement or a full refund. No refunds or replacements will be processed prior to the carrier's final investigation results.

Contact Us:

Homestead Skin

Customer Support Email: infohomesteadskin@gmail.com